Returns & Refunds policy

Returns

We accept returns under the following conditions:

Items must be returned within 7 days of delivery.

Products must be unused, undamaged, and in their original packaging.

A valid proof of purchase (receipt or order confirmation) is required.

Unboxing video required

Non-Returnable Items

Customized or personalized items.

Items damaged due to improper use or installation.

Clearance or final sale products.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed within 7-10 business days to the original payment method.

Shipping costs are non-refundable, except in cases of damaged or incorrect items.

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange, please contact us within 48 hours of delivery with photos of the issue.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please email us at [your email/contact details] within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as needed.

How to Initiate a Return

Contact our customer support at shakthiwoodcraft@gmail.com with your order details.

Wait for return approval and shipping instructions.

Pack the item securely and ship it to the provided return address.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.

For any questions or concerns, feel free to reach out to our support team.

+91 9526 464 175